Refund policy
4.Refunds and Returns
For Physical Products
4.1 If you make an error when ordering a full priced item, maa organics will provide a refund on the return of the item. To request a refund and organize a return please e-mail info@maaorganics.com.au with your proof of purchase. Maa organics will outline the process for returning the item. The returned item must be unopened, and its original saleable condition. You are liable for all shipping costs incurred when returning the item back to maa organics.
4.2 Maa organics does not provide refunds for change of mind.
4.3 Maa organics does not provide refunds for sale items, for any reason.
4.4 Refunds will not be given for late delivery outside the stipulated delivery time frames provided on the Website or by the Delivery Service Providers.
4.5 In the following situations, no refund or return will be available.
(a) Denied acceptance of delivery by receiver;
(b) Inaccurate delivery address;
© Absent receiver - If a receiver is not home and a calling card is left at the address by the Delivery Service Provider, it is the receiver’s responsibility to contact the Delivery Service Provider to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to maa organics for a return fee charged to the initial payment method.
4.6 If you have received the incorrect item, or a faulty or defective item, please follow the process outlined in clause 6.
4.7 Maa organics wants you to be satisfied with your Product. If you have any issues with maa organics Products, please e-mail info@maaorganics.com.au.
For Eproducts
4.8 Maa organics does not provide refunds for Eproducts. Please keep this in mind when making a purchase.
For Coaching and Wellbeing Studio Appointments
4.9 You must notify maa organics of an intention to cancel a scheduled appointment as soon as practicable in writing by email info@maaorganics.com.au or by text message or calling 0413045449, in which case the following cancellation policy will apply (‘the Cancellation Policy’).
4.10 Appointments may be cancelled without charge, and any payment refunded if 24 hours’ notice is given.
4.11 Appointments may be re-scheduled without charge if 24 hours notice is given.
4.12 If appointments are cancelled with less than 24 hours notice the full fee will be payable and is non-refundable.
4.13 If You fail to attend a scheduled appointment without making prior arrangements in accordance with this cancellation policy, the full fee will be payable.
4.14 If maa organics foresees being unable to undertake the appointment on the agreed date and time, maa organics will inform you as soon as practicable and will reschedule the appointment.
4.15 Maa organics will only be required to provide you with a refund of the Fees in the event that maa organics is unable to continue to provide the Services (the 'Refund').
For Event Tickets
4.16
If an event is cancelled or rescheduled before the scheduled start date and time, for any reason whatsoever, refunds or partial refunds may be issued. Maa organics will communicate with ticket holders directly.
4.17 Maa organics will not be liable for any loss or damage arising from any cancellation, rescheduling or alteration of an event.
4.18 With the exception of 4.16 above, ticket purchase fees are not refundable in any other circumstances.
4.19 Tickets may be transferred to another individual. To do this you must advise maa organics of the transfer in writing by email info@maaorganics.com.au.